Return Policies

Returns & Refunds 

All items are final sale. Sugaree’s does not accept returns on any items and is not responsible for packages returned to our retailer partner shops. Sugaree’s does not offer refunds on any orders unless there was an error in the making of your order. In this instance, please contact our team within 14 days of delivery at info@sugarees.com. Each inquiry is handled on a case-by-case basis.

If your package was damaged due to carrier-mishandling, thus causing damage to the contents, please contact our team within 14 days of delivery at info@sugarees.com with photos and details about your damaged order. We will open an investigation with the carrier. We handle these inquiries on a case-by-case basis.

Sugaree’s does not offer refunds for orders that are damaged beyond our control in transit, such as carrier delay, extreme temperatures outdoors or within carrier facilities. If your order is affected by extreme temperatures, please contact our Customer Support team within 14 days of delivery at info@sugarees.com to report the issue, and we will contact the carrier. Each inquiry is resolved on a case-by-case basis.

Canceling Orders

Rethinking your sweet tooth? It happens—we all change our minds from time to time. Here are our guidelines for canceling different types of placed orders.

Pickup Order Cancellation

For local pickup orders, all we ask is that you cancel your order at least 1 hour prior to the scheduled pickup time. Unfortunately, if your order has been customized with a frosting message, we are not able to cancel it. 

Shipping Order Cancellation 

For orders with shipping as the selected delivery method, you can cancel up to 24 hours before our fulfillment begins—which means you have up to 3 days before the scheduled delivery date. 

There are no returns, refunds, or cancellations allowed on any orders that have shipped or have entered into fulfillment.

If you need to edit the delivery address once your order has shipped, a $19 address change processing fee may apply to your order. Once an address modification is requested, the carrier requires one business day to process the change, which may delay your package. Sugaree’s is not responsible for delays in transit caused by address modification.

Modifying Orders

Our policy for modifying placed orders is simple. If you would like to request changes, just give the store a call at 1-866-SUGAREE. If your order is scheduled for shipping, you can make changes up to 24 hours before fulfillment begins—which means you have up to 3 days before the scheduled delivery date. If your order is placed for pickup, you have up to an hour before the pickup time to make any modifications.