Yes. Our kitchen uses ingredients such as wheat/flour, eggs, milk/butter, soy, peanuts, tree nuts (pecans, walnuts, coconuts), and chocolate. Always check the ingredient list on the product page.

No. We bake in a shared kitchen where nuts and other allergens are present, so cross-contact is possible even on items that don’t list nuts as an ingredient. Some baked goods have nuts and no-nuts options (such as Sugaree’s Classic Chocolate Chip Cookies), but they are not produced in a nut-free environment.

We have some pickup items that happen to be gluten-free: German chocolate macaroons, praline cookies, and peanut butter cookies. For those with serious allergy concerns, please know that most of our cakes and baked goods are made with enriched wheat flour, so our bakery is not an allergen-free facility.

All baked goods do contain butter, eggs, and/or dairy ingredients and would not be suitable for a vegan diet.

While our products are generally vegetarian-friendly, we do have two important watch outs:

• All of our pies are made with a lard-and-butter crust. This is our family recipe and a traditional method that results in a particularly flaky crust, but it is not vegetarian-friendly.
• More obviously, Sugaree’s Sausage Pinwheels are a unique, savory baked treat which do contain meat.

Review the product ingredient list carefully and contact us via email or call 1-866-SUGAREE before ordering. Because we bake from scratch in a shared kitchen, we cannot guarantee allergen-free products.

At this time, we only ship throughout the domestic United States (including Hawaii and Alaska). We do not ship to Puerto Rico, Canada, Mexico, or the Virgin Islands.

We are unable to ship to APO/FPO addresses or PO Boxes due to the perishability of our products.

Our baked goods are made in Mississippi, and every product we sell (including t-shirts and merchandise) is packed and shipped from our bakery in downtown New Albany to be enjoyed by customers nationwide.

While we do run a pretty large operation these days at Sugaree’s, our desserts are all baked from scratch in small batches. (Desserts done the old fashioned way just taste better!) Our focus will never be producing thousands of products to sit in a distribution facility, and our customers always receive fresh products.

We are unable to ship to PO Boxes, APO boxes, and Amazon Hubs or Lockers at this time due to the perishable nature of our products.

Sugaree’s ships to residential addresses, businesses, venues, and apartment buildings. We do not recommend shipping to USPS facilities, UPS, or FedEx distribution centers which may result in the spoilage or disposal of your baked goods.

Every Sugaree’s dessert that ships nationwide is handmade, hand-wrapped, and shipped with dry ice in a cardboard shipping box lined with a plant-based, compostable, water-soluble foam lining. Cake and pie boxes feature Sugaree’s branding, and (if selected at checkout) a personalized gift message will be included with your order’s packing slip.

The cakes we ship across the country are exactly the same as the ones sold in our Mississippi storefront, but they require increased labor, custom boxes, and coolant for temperature control to keep them looking and tasting their best when they arrive at your doorstep. For this reason, the base price of nationwide shipping products is higher than their locally purchased counterparts.

Additionally, shipping is calculated per box of up to two cakes based on each destination, carrier zone availability, and the service selected at checkout. For this reason (and because Sugaree’s cakes freeze so well), we encourage customers to order two at a time when placing shipping orders—it’s just a better deal! If any small merchandise added on to your order can be accommodated without additional boxes, we do our best to pack efficiently and minimize shipping fees to our customers.

As a side note, we do recognize the burden of high shipping costs and continue efforts to streamline fulfillment processes and minimize shipping costs any way we can.

Sugaree’s ships out Mon-Fri each week, and desserts can be on your doorstep Tues-Sat.

While we do everything in our power to ensure your order arrives exactly when scheduled, in some instances early or late delivery may occur. Delivery dates provided to Sugaree’s customers are estimated due to reasons beyond our control.

Carrier Delays
Once an order has shipped from the bakery, Sugaree’s is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, inaccurate shipping information, or the service policies of our carriers. Your order may arrive earlier than expected due to shorter than anticipated transit time(s). We schedule our packages to ship in accordance with the delivery date selected, based on the standard arrival window provided by FedEx.

Delays may also occur due to inaccurate shipping information provided by our customers. (You’re doing your best, but sometimes things happen!) Sugaree’s is not responsible for packages that are delayed in transit due to incorrect or incomplete shipping information.

Scheduling in Advance
We highly recommend having your order delivered 1-2 days in advance of any events or special occasions. Depending on the product and date of intended use, it may be best to store your product once delivered ahead of your occasion and to thaw the day or night before. Please use the Instructions/Storage section for your individual product(s) to learn more.

Peak Seasons
In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order ship early to ensure that it arrives in good condition. We reserve the right to schedule arrival earlier than estimated to prevent delays based on operational conditions.

Saturday Deliveries
Sugaree’s offers Saturday deliveries for the convenience of our customers, however, weekend delivery can be limited or unavailable in rural areas. Due to this, we are unable to accommodate all Saturday deliveries, and your delivery date may be subject to change if your address is in a limited service area.

We always recommend that purchasers send tracking information along to their recipient so they may be able to start planning for a delicious surprise. 

Carrier Discretion
It is the sole responsibility of the customer to notify a gift recipient of a pending delivery. While we do not require a signature for our packages, FedEx and UPS drivers will only leave the package at a recipient's door or other secure location if the driver believes it is ‘safe’ and reasonable to do so. 

If the recipient is not available to receive the delivery and FedEx determines the delivery location is not ‘safe’ to leave unattended, they will attempt to notify the recipient and re-deliver the following business day. Sugaree’s is not responsible for a damaged product, late re-delivery, and/or additional shipping fees.

Sugaree’s does not require a signature for the delivery of our packages. However, it is ultimately up to the individual carrier whether they feel comfortable leaving the box at a home, even if a signature is not required. If the driver does not leave your package, you can call the carrier to arrange a pick up at the nearest shipping location that same day or wait for re-delivery the following business day. Carriers typically make three delivery attempts before the product is returned. An estimated delivery time frame is presented on the product detail page. Please plan accordingly to be sure you receive your baked goods in optimal condition.

110 West Bankhead Street, New Albany, MS in downtown New Albany. For out-of-towners, that’s about 28 miles northwest of Tupelo, MS, and 80 miles southeast of Memphis, TN. For locals, we’re between Southern Traditions gift shop and The Tanglefoot Trail Plaza.

Out downtown bakery is open Tuesday–Saturday, 10 a.m.–5 p.m. We’re closed Sunday-Monday, and of course on some holidays. Special hours are generally posted on our homepage and Facebook and Instagram.

The bakery is open for walk-in purchases during business hours. Pre-ordering online isn’t required, but it does ensure your desired baked goods are here when you come in. You can call 1-866-SUGAREE to place a pre-order by phone or order online and choose local pickup at checkout.

Yes, come visit us! There are several parking spaces conveniently located right outside our bakery doors.

We use the Farmers’ Almanac Moon Cycle Calendar to plan our Full Moon Sale events each month. If the full moon is on a Sunday or Monday when the bakery is closed, the sale defaults to the Saturday before.

Simply browse our Local Pickup Collection and add your desired pickup products to your cart. Select your pickup date using the calendar at checkout. You’ll receive a confirmation email once your order is submitted, and we’ll have your order ready at the bakery for you to grab during open hours on your chosen day.

While we’ve worked really hard to make our online ordering system as easy as possible, please don’t hesitate to call 1-866-SUGAREE if you need assistance. Our bakery staff are happy to help.

Some desserts, like Sugaree’s cakes, are sold as separate pickup or shipping products. The desserts we ship use the exact same recipes as the ones we sell in our bakery. However, pickup items are priced for in-store/local fulfillment while shipping items include additional cost for packaging and cold-chain handling needed to send nationwide.

Pickup orders can generally be ready same-day. For weekday special desserts (where availability can be limited) or personalized cake writing, ordering 24 hours ahead is smart. During busy holiday seasons, items such as pies and Sugaree’s Caramel Cake are in high demand, so the earlier you secure your order the better!

Call 1-866-SUGAREE during business hours as soon as possible. Once an order is in production, changes may not be possible, but in most cases we can simply issue a refund.

We are known for our Southern layer cakes and Sugaree’s Cream Cheese Pound Cake, of course. But we have a full menu of delicious, from-scratch cookies, brownies, cupcakes, cheesecakes, pies, bars, gift packages, and seasonal specials—plus bakery merchandise.

We’re so glad you asked: Caramel cake is a favorite all year, Strawberry in summer, and Coconut in winter.

Yes. Shipped desserts are made with the same recipes as the ones at our bakery; shipping products are only priced differently because of additional packing, labor, and temperature control measures that we take to ensure fresh deliveries nationwide.

Local weekday specials rotate (e.g. Praline Cookies on Tuesdays, No Bake Cookies mid-week, Ding Dong Cupcakes on Thursdays, Chocolate Meringue Pie on Fridays & Saturdays). Those near New Albany can check the Visit the Bakery page to see what’s available this week.

In addition to our normal weekday specials, other seasonal features do come and go throughout the year for both our local pickup and nationwide shipping customers. We will usually feature them prominently on our homepage or Visit the Bakery with plenty of notice for pre-orders.

We don’t make custom cake flavors, but we can add personalized cake writing and frosting borders on any of our layer cakes (except Coconut, Pound & Sampler cakes).

Layer cakes: about 12-16 slices; Pound cakes: about 10-12 slices; Large pies: about 8 slices

Absolutely! Ingredients for each product are listed on the product detail page below the “Add to Cart” button.

Yes. Browse Special Occasions for dessert trays and gift-wrapped assortments. You can also add a personalized gift message at checkout for shipped gifts, and digital gift cards are also a helpful option.

• Caramel, Strawberry, Chocolate, and Pound Cakes—store at room temp up to 7 days
• Italian Cream, Rainbow, and Red Velvet Cakes—store refrigerated up to 7 days
• Coconut Cakes—store refrigerated up to 2-3 days

Frozen: Leave wrapped; thaw ~4 hours on a countertop at cool room temp
Dry ice: Leave wrapped; thaw ~8 hours at on the countertop at cool room temp

All of our cakes freeze well to enjoy later, but some flavors last longer than others ...

• Up to 1 year: Chocolate, Rainbow, Red Velvet, Strawberry, Italian Cream, and Pound Cakes
• Up to 4 months: Caramel and Coconut Cakes