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Frequent Shipping Questions

At this time, we only ship throughout the domestic United States (including Hawaii and Alaska). We do not ship to Puerto Rico, Canada, Mexico, or the Virgin Islands.

We are unable to ship to APO/FPO addresses or PO Boxes due to the perishability of our products.

Our baked goods are made in Mississippi, and every product we sell (including t-shirts and merchandise) is packed and shipped from our bakery in downtown New Albany to be enjoyed by customers nationwide.

While we do run a pretty large operation these days at Sugaree’s, our desserts are all baked from scratch in small batches. (Desserts done the old fashioned way just taste better!) Our focus will never be producing thousands of products to sit in a distribution facility, and our customers always receive fresh products.

We are unable to ship to PO Boxes, APO boxes, and Amazon Hubs or Lockers at this time due to the perishable nature of our products.

Sugaree’s ships to residential addresses, businesses, venues, and apartment buildings. We do not recommend shipping to USPS facilities, UPS, or FedEx distribution centers which may result in the spoilage or disposal of your baked goods.

If you are shipping your order to a hotel, venue, or other public centers such as a hospital, make sure to include the name of the recipient, as well as the hotel/venue name in the address. We encourage you to let the destination know that a perishable shipment is on the way so they are aware. Sugaree’s is not responsible for packages that are refused by venues.

If you are shipping to a business, please be aware of the business hours of the building. FedEx and UPS deliver between 8 a.m. and 10 p.m., and while carriers do their best to deliver commercial packages during business hours, Sugaree’s cannot guarantee a time of delivery during a window of limited business hours.

FedEx Delivery Manager and UPS MyChoice, two resources that allow you to schedule your delivery times, are only available for residential addresses (not commercial).

Every Sugaree’s dessert that ships nationwide is handmade, shrink wrapped, and shipped with ice packs. Our products are packed and shipped specifically to each item’s needs to ensure the freshest, most delicious treats arrive at your door. Our 1- and 2-cake boxes are custom designed with Sugaree’s branding, and a packing slip, postcard, and (if selected at checkout) personalized gift message are included with your order.

Instructions / Storage

You can read the Instructions / Storage section on each product page to find out whether an item requires thawing or is ready to enjoy upon delivery, as well as how and how long it should be stored for freshness.

In Transit

Most items ship shrink wrapped and frozen with ice packs or dry ice, but may still thaw in transit. 

If you have additional questions about a specific product, just email us at info@sugarees.comor call 1-800-SUGAREE. Our team is very familiar with the packaging practices for all of our shipped products.

The cakes we ship across the country are exactly the same as the ones sold in our Mississippi storefront, but they require increased labor, custom boxes, and dry ice for temperature control to keep them looking and tasting their best when they arrive at your doorstep. For this reason, the base price of nationwide shipping products is higher than their locally purchased counterparts.

Additionally, Sugaree’s charges a flat rate per box with up to two cakes. So (and because Sugaree’s cakes freeze so well), we encourage customers to order two at a time when placing shipping orders—it’s just a better deal! Rates depend on destination and carrier zone availability: $29.00 via 1- or 2-day FedEx Ground® or $49 via FedEx 2-Day® Express. If any small merchandise added on to your order can be accommodated without additional boxes, we do our best to pack efficiently and minimize fees to our customers.

Sugaree's ships Mon-Fri each week, and cakes can be on your doorstep Mon-Sat.

Orders shipped to Alaska and Hawaii via 2-day will incur an additional $20 charge. 

Overnight shipping will incur an additional $35 charge. (For orders to Alaska and Hawaii, this is on top of the mandatory standard $20 up-charge. Sorry guys, mailing cakes that far away is quite an undertaking!)

We do recognize the burden of high shipping costs and continue efforts to streamline fulfillment processes and minimize fees any way we can.

While we do everything in our power to ensure your order arrives exactly when scheduled, in some instances early or late delivery may occur. Delivery dates provided to Sugaree’s customers are estimated due to reasons beyond our control.

Carrier Delays

Once an order has shipped from the bakery, Sugaree’s is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, inaccurate shipping information, or the service policies of our carriers. Your order may arrive earlier than expected due to shorter than anticipated transit time(s). We schedule our packages to ship in accordance with the delivery date selected, based on the standard arrival window provided by FedEx.

Delays may also occur due to inaccurate shipping information provided by our customers. (You’re doing your best, but sometimes things happen!) Sugaree’s is not responsible for packages that are delayed in transit due to incorrect or incomplete shipping information.

Scheduling in Advance

We highly recommend having your order delivered 1-2 days in advance of any events or special occasions. Depending on the product and date of intended use, it may be best to store your product once delivered ahead of your occasion and to thaw the day or night before. Please use the Instructions/Storage section for your individual product(s) to learn more.

Peak Seasons

In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order ship early to ensure that it arrives in good condition. We reserve the right to schedule arrival earlier than estimated to prevent delays based on operational conditions.

Saturday Deliveries

Sugaree’s offers Saturday deliveries for the convenience of our customers, however, weekend delivery can be limited or unavailable in rural areas. Due to this, we are unable to accommodate all Saturday deliveries, and your delivery date may be subject to change if your address is in a limited service area.

We always recommend that purchasers send tracking information along to their recipient so they may be able to start planning for a delicious surprise. 

Carrier Discretion

It is the sole responsibility of the customer to notify a gift recipient of a pending delivery. While we do not require a signature for our packages, FedEx and UPS drivers will only leave the package at a recipient's door or other secure location if the driver believes it is ‘safe’ and reasonable to do so. 

If the recipient is not available to receive the delivery and FedEx determines the delivery location is not ‘safe’ to leave unattended, they will attempt to notify the recipient and re-deliver the following business day. Sugaree’s is not responsible for a damaged product, late re-delivery, and/or additional shipping fees.

Sugaree’s does not require a signature for the delivery of our packages. However, it is ultimately up to the individual carrier whether they feel comfortable leaving the box at a home, even if a signature is not required. If the driver does not leave your package, you can call the carrier to arrange a pick up at the nearest shipping location that same day or wait for re-delivery the following business day. Carriers typically make three delivery attempts before the product is returned. An estimated delivery time frame is presented on the product detail page. Please plan accordingly to be sure you receive your baked goods in optimal condition.

Placing an Order

If the “Ships On” date (included in your confirmation email) is 3 or more days away and hasn't entered the fulfillment process, you can cancel your shipment via phone by calling 1-866-SUGAREE.

We are unable to guarantee a cancellation or modification of any order that is shipping in less than 3 days*, as it is difficult for our team to pull an order that has already entered production. If your inquiry is received less than 3 days before your order shipping, or if your order is placed within 3 days of the scheduled ship date, we will do everything in our power to accommodate your request.

If you need to edit the delivery address once your order has shipped, a $19 address change processing fee may apply to your order. Once an address modification is requested, the carrier requires one business day to process the change, which may delay your package. Sugaree’s is not responsible for delays in transit caused by address modification.

*There are no returns, modifications, or cancellations allowed on any items that have entered the fulfillment process or have been shipped.

The best way to stay in the loop on new and seasonal products is to subscribe to get sweet emails from Sugaree’s. While we don’t send automated alerts for specific in-stock announcements (coming soon!), we do include this type of information in our newsletters regularly.

Our team bakes every dessert we ship to order. Due to ship schedules and inventory production limits, if the bakery is experiencing high volumes, your desired delivery date may no longer be available.

We recommend placing your order in advance when possible. We provide the option to request a delivery date up to 8 weeks in advance at checkout.

Delivery Wait Times

Wait times may be due to the current high demand of products, or in some cases, we may have temporarily paused shipping operations.

All items are final sale. Sugaree’s does not accept returns on any items and is not responsible for packages returned to our retailer partner shops. Sugaree’s does not offer refunds on any orders unless there was an error in the making of your order. In this instance, please contact our team within 14 days of delivery at info@sugarees.com. Each inquiry is handled on a case-by-case basis.

If your package was damaged due to carrier-mishandling, thus causing damage to the contents, please contact our team within 14 days of delivery at info@sugarees.com with photos and details about your damaged order. We will open an investigation with the carrier. We handle these inquiries on a case-by-case basis.

Sugaree’s does not offer refunds for orders that are damaged beyond our control, such as carrier delay, extreme temperatures outdoors or within carrier facilities. If your order is affected by extreme temperatures, please contact our Customer Support team within 14 days of delivery at info@sugarees.com to report the issue, and we will contact the carrier. Each inquiry is resolved on a case-by-case basis.

Wholesale FAQs

Wholesale customers save 10% on cakes and baked goods, but prices do vary depending on whether you choose local pickup at our bakery or shipping via 2-day ground. When your wholesale account is approved, you can log in to see wholesale product options and discounted pricing reflected sitewide.

Yes. Due to the fragile and perishable nature of our baked goods, Sugaree’s can only offer shipping to wholesale customers within our 2-day ground shipping radius. If you are located within 75 miles of Sugaree’s, local pickup (free) or delivery meet-up (for a nominal $1 fee per item) is usually the preferred option.

Nope. Sugaree’s has a select number of longtime distributors who serve wholesale clients within their respective regions. If you are an approved Sugaree’s retailer and a distributor is conveniently located nearer to you than our downtown New Albany bakery, you can choose to place orders, pay, and pickup through the distributor instead. If you work with a distributor, your wholesale experience will depend on the order methods, payment processes, and pickup options that they offer.

Yes, our distributors are wonderful. If you are interested in transitioning from Sugaree’s wholesale direct to a distributor in your area, email us at info@sugarees.comso that our team can notify the distributor and update your account details.

Absolutely. All approved Sugaree’s wholesale customers can work directly with us to place, pay, and pick up, deliver, or ship wholesale orders depending on proximity. We love our distributors (and we hope you do, too!), but you are always free to handle wholesale business with us if you prefer. Our advanced online ordering system was specially designed to make wholesale ordering fast and easy, and we would love you to benefit from its features and convenience. Email us at info@sugarees.com so that our team can notify your distributor and get your dedicated account dashboard set up. 

If your retail location is within our 2-day ground shipping radius, you can skip local pickup and have your wholesale orders shipped directly to your store.

Once your wholesale application is submitted and approved, you will receive a welcome email with a reminder of the email address and password associated with your account. (It’s the same ones that you entered on your application.)

You can log into your account on our website using the customer account icon located in the top right corner of the navigation bar or the “Login Here” link located on the Wholesale page.

Once logged in, you will be able to view custom wholesale pricing for all of our wholesale products. You can browse products and add them to your cart as usual or take advantage of the Quick Order feature and select and enter order quantities in a streamlined table view.

No problem. Sugaree’s offers Net 14 terms to wholesale customers. When you place an order online, simply select the “Checkout Using Net Terms” link during checkout. You will be able to complete your order online and pay (within 14 days of ordering) by check or credit card when you pick up your order.